Our concept, the basis on which we grew up for over eighteen rock-solid years and fortified regularly with experiential knowledge gained through major achievements in the tour business, is no more an idea or a belief but is the reality. We consistently evolved right through, adopting our concerns with the discerning customers and now, steadfastly believe in;

1. Focusing on customer needs as a prerequisite to developing our products.

2. Aligning all functions and the Team of the Company to focus on those needs.

3. Realizing profits only by efficiently and successfully satisfying the customer needs on long-term basis.

We always aspire to add value to our customer’s money.

Being a “Destination Management Company”, we primarily wish to make our “business destinations” known and acknowledged by all our clients. They are pronounced in a loud and clear manner, so that our clients will comprehend the firm assurance of excellent care and attention awaiting for tem at their “destinations on tours”. As in the past 17 years, In this changing world, we will continue to thrive as the leading Tour Agency over the next ten years and beyond, whilst facing the shifting trends and forces and accepting them as opportunities to mould our establishment and its future service deliveries. In the above context, the following statements provide us with a lucid “Roadmap” for winning, together with our partners.

Here, We expresses our aims and beliefs with a ‘cry’, that is being used as a rule of behaviour throughout the journey in our Roadmap.

“Our destination is your destination”

Our Mission is the stepping stone to our Roadmap and serves as the affirmation of our purpose in business. It also serves as the benchmark against which we make our business policies, decisions and actions compatible to;

• Refresh our clients In “Refreshingly Sri Lanka”

• Inspire occasions of optimism, contentment and pleasure

• Create values and make a distinct difference

• Meet diverse requirements of clients in taking good care of them

• Provide value for money

• Be accountable for all our action and inaction

• Remain responsive to changes and needs of customers/ franchise partners

Our vision serves as the guide lines for our Roadmap to be the leader in “Refreshingly Sri Lanka” in earning our customers enthusiasm to the “wonder of Asia” through continuous sustainable quality growth driven by integrity, solidarity, and innovation of the “Sunway House” five “Ps”.

• People: Be a impressive work place where our team is inspired to be the best providers of service.

• Portfolio: Present to the world a selection of quality brand of tourism that provides and satisfies people's desires and needs.

• Partners: foster a winning network of clientele and partners, together to create and sustain mutual, enduring value.

• Productivity: Be a highly efficient, effective, innovative, fast-moving and an exemplary organization.

• Profit: Maximize short term and long-term return to the Company while being perpetually mindful of our overall responsibilities.

Our values serve as a compass to the Roadmap for our actions and describe how we behave in the world. All our values originate from true values.

• Victory over Leadership: valour for gaining and upholding leadership

• Active Collaboration: influence collective genius

• Lasting Integrity: Be genuine

• Upward Accountability: If it is to be, it's with us

• Eternal Passion: Committed in heart, soul and mind

• Shining Quality: Whatever we do, we do it with might